Terms And Conditions

Terms

Any access or use of www.etchddesigns.com signifies your unconditional consent to the following terms and conditions. If you do not accept these terms and conditions, do not use the Etch’d Designs online store.

Payment

We accept PayPal and credit card payments. When checking out with PayPal, you will be directed to a page that allows you to either log into an existing account or pay via credit card if you do not have a PayPal account.

Purchases made through Etch’d Designs website are secured through PayPal. Thus, all personal and credit card information transmitted are handled by PayPal’s secure connection. Please note, all personal contact information given to us will not be shared, sold or solicited. Etch’d Designs requires this personal information to track orders and for personal records. This information is limited to customer name, address, email, telephone number and IP address.

Note

If eTransfers and/or PayPal orders are not paid within 48 hours, the submitted order will be cancelled without notice to the customer. If you are having issues submitting payment, please contact us at info@etchddesigns.com.

Errors and Omissions

If there is a mistake on pricing or shipping costs, you will be notified via email before shipment.

Shipping

We ship via Canada Post. Therefore, all orders will be shipped during regular business hours, Monday to Friday, Mountain Standard time. Shipments can take up to 3 - 4 weeks to delivery.

Please feel free to contact us at any time to inquire about the status of your parcel directly at info@etchddesigns.com.

Shipping - Keying Error

If a parcel does not get delivered due to a keying address error on the end customers part we cannot be responsible for cost associated for replacing the order or reshipping that order. Please ensure your shipping address is correct. We are a small family company and can not absorb costs due to errors beyond our control. Our shipping is not subsidized like a large corporation.

Returns and Exchanges

Unfortunately, we cannot offer you a refund or exchange. Please note, all items are final sale. Etch’d Designs does not accept or resume any responsibility for loss or damage items while in transit to the customer.